At Sunrise SESA Technologies, we take customer satisfaction seriously. All of our products are created with ease-of-installation, ease-of-use, and longevity in mind and they have been proven to survive the harshest of conditions. However, when it comes to LED ticker displays, like any other electronic product, there may come a time when customer support is required. We understand how frustrating it can be when something doesn’t work properly and we pride ourselves on offering the best customer service in the industry.
Our skilled support staff has a high-level understanding of our ticker hardware and software. We are familiar with the various issues facing signage and the solutions that get them back up and running smoothly. Our goal is to help our customers solve any issues on their own, saving them time, money, and aggravation. We share tricks of the trade to empower our customers to be able to self-diagnose the issue if it should arise in the future so they can easily fix it on their own.
Our customer support includes the ability to work hand-in-hand with the software providers to “see” into the ticker display remotely and ensure that settings and programming is compatible with the hardware. Technology is great when it’s working, but when it’s not, it’s tricky and extremely frustrating. Because we know both hardware and software intricacies, we are able to solve any issues related to either. We listen carefully to our customers to fully understand their issue, then we walk them through the solution.
We do not automate our customer service. When you call, you will reach a real human being who will either speak to you on the phone, call you back, or email you with the answer to your questions. We make every effort to actually talk on the phone with the customer and listen to their challenges. We use compassion and understanding to walk our customers through the process to the resolution of the problem. If the problem cannot be solved over the phone, we will send a qualified technician to the customer’s site.
When you purchase a ticker display from Sunrise SESA Technologies, dedicated customer service will be available from the beginning of your project to the end of the product life cycle. From software to hardware, you’ll always have someone to call when you need help. We are there for you from sales and installation through any troubleshooting to make sure your ticker display experience is smooth and easy.
We are a one-stop shop for hardware and software, installation, data feeds and all of the ongoing support you need to keep your ticker(s) running smoothly. If you are considering purchasing a ticker display, rest assured that we will make your experience a seamless and pleasant one.
720 Washington Street
Pembroke, MA 02359
sales@sunrisesesatech.com
781-826-9706
